What is TopUp360?

TopUp360 is a AirTime Credit Transfer Service for you to use to send Credit Amount in Local Currency to Loved Ones back home in old country for them to use to make calls through their local mobile network to call you or others. Airtime Credit is a prepaid mobile credit that can be purchased at points of sales in the form of calling cards or at this web site in the form of virtual calling cards (PINs).

It is Safe, Easy to Use and Lowest Cost Way

to send small amount of credit and it enables you and the loved ones to achieve additional great savings. In many developing countries, one can make calls from one's mobile handset through the local mobile operator to USA, Canada and EU countries at per minute rate that is much lower than what it costs to call in the other way around (in the opposite direction).

The saving in terms of price difference in per minute rate can be as much as 50%.

FAQs

What is Top360 Service? It is AirTime Credit Transfer Service for you to use to send Credit Amount in Local Currency to Loved Ones back home in old country for them to use to make calls through their local mobile network to call you or others.

How to transfer airtime credit? Click Open Account to create an account, then click Buy PIN Now to buy a PIN with payment through Moneybookers or Paypal, and then click Use Your PIN to fill in the required data and details of the airtime amount you wish to transfer.

What payments options are available? We accept payments made through Moneybookers and Paypal. You may also use a PIN purchased from a retailer.

How does the recipient (my loved ones) receive the airtime credit that I send? In the purchase form, you would provide the phone number of the recipient. Once the payment is made and validated, the airtime credit of the recipient's mobile number account is automatically credited with the amount that you send.

How long does a airtime credit transfer take? The whole operation should take only a few minutes. As soon as the payment is validated, the recipient's mobile number account is topped up with the amount of credit that you send.

Are there fees to pay? Yes, there are transfer fees to pay. Those fees are included in the unit price of airtime credit as expressed in the price converted into local currency.

Can I send a message to my recipient? Yes, you can add a personalized message to the notification SMS sent to the recipient.

Am I refunded if the credit is not transmitted? Refund may be made for individual cases where an error or fault is confirmed as having been made. Our Customer Support Department will resolve any dispute with proof of facts and figures.

What would happen if I had sent text message to the TopUp360 service to send an Airtime Credit Amount that is not offered in the on-line selection? The exact amount, that you have ordered to send, may not be offered by the mobile network operator to which the recipient's mobile number belongs; as such TopUp360 system will either send the same amount as ordered by you or an amount that approximates the amount that you have ordered to send; in either case your account will only be debited by the actual amount sent to the recipient.

If I have a small remainder amount of airtime credit in my Gift-to-Call Card/PIN that is less than the least amount offered by the on-line selection for gifting, what can I do with it? To use the small remainder amount of airtime credit, recharge the PIN using new card purchased from a retailer or this web site: Login, click Recharge PIN, select Transfer credit from new PIN purchased from a retailer or from this web site, input the new card's serial number and PIN, and click Transfer. Or send a text message to 1-416-568-8311 (Canada) or in the following format:
71#<Existing PIN>#<New PIN>

How it Works

4 Easy Ways to buy and send AirTime Credit to someone's mobile telephone number account:

You can buy from a retail outlet a TopUp360 Prepaid Card with a scratch stripe that covers the PIN for a certain value amount of AirTime Credit in US$ and use the PIN to send/transfer AirTime Credit, in the recipient's local currency, to someone's mobile telephone number account in one of the following ways:

Call

To send Airtime Credit by IVR Operation simply use a regular fixed-line telephone (capable of DTMF tone) or a mobile handset and call 1-416-840-2333 (Canada) to reach the IVR system and follow the voice prompts to enter the PIN, the recipient's prepaid mobile telephone number, and the amount of Airtime Credit that you want to send.

SMS

To send Airtime Credit by SMS, send to TopUp360 SMSC Server 1-416-568-8311 (Canada) a text message (SMS) containing the PIN, the amount of AirTime Credit amount in US$ that you want to send and the recipient's mobile telephone number in the following format:

70# <PIN># <AirTime Credit Amount in US$ to send># <Mobile Telephone Number including country code>

e.g.70#8967453256#10#8613590289153

Internet

If you have purchased an Airtime Credit Transfer Card, you can use your PIN to do the following:
(1) Register as a user / service subscriber
      Click Here to Register
Advantage of registration:
- You can view the account information including details of Airtime Credit Transfers made
- You can top up the credit by transferring the credit from another PIN.
(2) Login and link your PIN to your account
Log in here
You can view your account etc. after login

Retail

You can visit an Agent (retail outlet) of the MasterAgents Service Program and buy AirTime Credit amount in US$ and use it to send AirTime Credit, in the recipient's local currency, to someone's mobile telephone number account by providing to the agent: the amount of AirTime Credit amount in US$ that you want to send/transfer and the recipient's mobile telephone number and your mobile telephone number (optional for receiving confirmation by SMS).

Note: The exact amount, that you order to send, may not be offered by the mobile network operator to which the recipient's mobile number belongs; as such TopUp360 system will either send the same amount as ordered by you or an amount that approximates the amount that you ordered to send; in either case your account will only be debited by the actual amount sent to the recipient.

The recipient party will get an advice from the TopUp360 system when it is confirmed that the gift credit has been added to the recipient mobile number account.
After each gifting, your TopUp360 Gift Card is debited by the amount of the gift that you have sent.

On-line access to view usage data

You can register at the TopUp360 web site and input the serial number and the PIN of the gift card to view data on gift credit amounts sent and the debits and account balance.

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